On a recent stop at a Bojangles in Charlotte, we had the chance to experience Bo-Linda, the fast-food chain’s new AI-powered drive-thru assistant. Designed to streamline ordering and improve service speed, Bo-Linda handled our order with ease—intuitive, efficient, and just as friendly as a human employee.
The experience felt surprisingly smooth. Bo-Linda accurately took our order, repeated it back for confirmation, and processed everything seamlessly. The voice recognition technology worked well, and the entire interaction was quick and hassle-free.
This AI innovation is a big step forward for the fast-food industry, helping Bojangles speed up service times, reduce order errors, and improve overall efficiency. While some might miss the personal touch of a human employee, Bo-Linda is a great addition to the ordering process—especially during busy hours.
We’re excited to see how Bo-Linda expands to more locations and evolves. If you’re in Charlotte, stop by a participating Bojangles and try it out for yourself!
